دانلود رایگان ترجمه مقاله اثرگذاری قابلیت مدیریت اطلاعات بر عملکرد شرکت – 2011
دانلود رایگان مقاله انگلیسی چگونه قابلیت مدیریت اطلاعات بر عملکرد شرکت تاثیر می گذارد به همراه ترجمه فارسی
عنوان فارسی مقاله | چگونه قابلیت مدیریت اطلاعات بر عملکرد شرکت تاثیر می گذارد |
عنوان انگلیسی مقاله | How Information Management Capability Influences Firm Performance |
رشته های مرتبط | مدیریت، مدیریت عملکرد، مدیریت فناوری اطلاعات |
کلمات کلیدی | قابلیت مدیریت اطلاعات، فن آوری اطلاعات، قابلیت مدیریت مشتری، قابلیت مدیریت فرآیند، قابلیت مدیریت عملکرد، سرمایه سازمانی، عملکرد شرکت، تعالی عملکرد، تعالی کسب و کار، دیدگاه مبتنی بر منابع |
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کیفیت ترجمه | کیفیت ترجمه این مقاله متوسط میباشد |
سال انتشار | 2011 |
کد محصول | F861 |
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جستجوی ترجمه مقالات | جستجوی ترجمه مقالات مدیریت |
فهرست مقاله: مقدمه |
بخشی از ترجمه فارسی مقاله: مقدمه پس زمینه و فرضیات |
بخشی از مقاله انگلیسی: Introduction Despite significant progress in answering the question of how information technology contributes to firm performance (see Dedrick et al. 2003; Wade and Hulland 2004), at least three opportunities remain. First, the recent business value of IT literature has highlighted the importance of information management aspects of IT capability (Bhatt and Grover 2005; Cotteleer and Bendoly 2006; Kohli 2007; Kohli and Grover 2008; Marchand 2005; Marchand et al. 2000; Marchand et al. 2002; Mendelson and Pillai 1998). However, with some notable exceptions (e.g., Marchand et al. 2000), few studies have empirically examined the link between information management capability and firm performance. Second, the role and articulation of “the underlying mechanisms” through which IT capabilities improve firm performance remain unclear (Bharadwaj 2000, p. 188). Finally, from an empirical perspective, many of the prior studies linking IT and related capabilities with firm performance do not fully address the issues related to reactive measures and unobserved firm heterogeneity. This paper draws on the business value of IT and quality management (QM) literature to link information management capability and firm performance and makes three contributions. First, we focus on information management capability—that is, the ability to provide data and information to users with the appropriate levels of accuracy, timeliness, reliability, security, confidentiality, connectivity, and access and the ability to tailor these in response to changing business needs and directions. We use a continuous measure of information management capability to respond to calls for research to develop “a continuous assessment of IT capability and reduce the problems occurring due to the binary nature of the existing measure” (Santhanam and Hartono 2003, p. 151). Second, we identify three significant organizational capabilities that mediate the links between information management capability and firm performance: (1) performance management capability, or the ability to develop appropriate monitoring, evaluation, and control systems to observe business performance and guide managerial actions (Bourne et al. 2002; Eccles 1991; Kaplan and Norton 1992); (2) customer management capability, or the ability to develop significant customer relationships and nurture customers both as consumers and as innovation partners in new product development (Mithas et al. 2005; Nambisan 2002); and (3) process management capability, or the ability to develop processes with appropriate reach and richness for guiding manufacturing, supply chain, software development, financial, and other important activities (Davenport and Beers 1995; Ramasubbu et al. 2008; Sambamurthy et al. 2003). Third, we use a rare longitudinal data set with relatively unobtrusive measures based on Baldrige criteria for performance excellence (see NIST 2002). This data set provides continuous and unobtrusive measures of organizational capabilities to obviate some of the inherent limitations of surveybased approaches, which can suffer from reactive measurement and the potential of research and questionnaire design affecting the research outcome (Webb et al. 1966). Because of the panel nature of our data, we rule out concerns related to endogeneity and unobserved time-invariant heterogeneity that are difficult to address in cross-sectional regression or path models. Background and Hypotheses Prior Literature The Business Value of IT Literature Although information systems researchers have conceptualized several dimensions of IT capabilities (see Table A1 in Appendix A; see also Bhatt and Grover 2005), very few studies have empirically measured these capabilities and assessed their significance for firm performance. Among the studies that measure some IT capabilities, Bhatt and Grover (2005) fail to find a link between the quality of IT infrastructure and competitive advantage and suggest a continuing need for alternative conceptualizations and empirical validation of IT capabilities. Furthermore, prior research suggests that IT infrastructure and related conceptualizations of IT capability alone may not be adequate for firm success (Glazer 1991; Mendelson and Pillai 1998). Instead, the ability of firms to leverage their IT infrastructure to provide accurate, timely, and reliable data and information to users— what we call the information management capability—may be more important. Other arguments in the business value of IT literature suggest that the initial effects of IT should occur at the level of organizational processes that use the IT assets and resources (Barua and Mukhopadhyay 2000; Melville et al. 2004; Tallon et al. 2000). In other words, IT-enabled information management capability enables higher-order business capabilities, which in turn influence firm performance (Kohli and Grover 2008; Sambamurthy et al. 2003). Therefore, we propose a two-stage model with the information management capability as a focal construct and higher-order organizational capabilities (customer management capability, process management capability, and performance management capability) as the mediators between information management capability and firm performance. |