دانلود رایگان ترجمه مقاله درک عوامل انسانی در زنجیره های تامین و مدیریت کیفیت با روش مبتنی بر بازی (نشریه الزویر 2014)

یک رویکرد مبتنی بر بازی برای درک عوامل انسانی در زنجیره های تامین و مدیریت کیفیت

A Game-based Approach to Understand Human Factors in Supply Chains and Quality Management

Abstract

Quality management is an important function for viable production networks. In order to qualify decision makers to understand the fundamental principles of quality management in production networks, a game-based simulation and learning environment is developed, which can furthermore be used to understand how human factors influence the quality of decisions in complex production networks. Previous studies have shown that underlying factors must exist, which predict the players’ performance. It is currently unexplored, which factors are contributing to high performance. To deeper investigate which human factors are critical for supply chain success and to further refine the quality management game a series of studies were examined. As expected, expertise had a great impact on performance, however contrary to the expectations cognitive skills had none. The refined decision dashboard, with seamlessly integrated self-adapting visualizations on key performance indicators, had a significant positive impact on game performance. The studies suggest that the developed game is a valuable contribution for the qualification of quality managers, as the quality of decision increased.

1- Quality management in production networks

Quality management is an interdisciplinary function in industries and organizations. It aims at controlling the complex interplay of heterogeneous processes in a highly dynamic environment. That is, quality management gives a contribution to the decision making process on all entrepreneurial levels from the macroscopic perspective of production networks and supply chains down to the shop floor level, where product and process parameters have to be controlled and adapted in order to maintain stability and capability [1]. Ever since the foundation and successful establishment of the total quality management principle, quality management was directly connected to entrepreneurial success [2]. Hence, quality management offers methods, solutions and tools to support decision making processes in many different functions and fields.

Quality management units are typically in lead, or process owner for several entrepreneurial processes [3]:

1. Quality politics and strategy planning

2. Coordination of quality management methods

3. Standardization of documentation

4. Continuous improvement processes

5. Quality and inspection planning

6. Quality control and assurance

7. Supplier assessment and development

8. Corrective action, change, complaint and defect processes

9. Auditing

10. Surveying customer satisfaction

While all these quality management processes are playing an important role throughout the organization, the processes four to ten can have a direct impact on the value stream; they are not only management or supporting processes, but are directly connected to the customer, or the value stream. Hence, quality management eventually has a significant interface to the work and tasks of other entrepreneurial management disciplines in the value stream such as production, logistics and supply chain management and purchasing.